Terms of Service

1. Description of the service

Rebookt is a management platform for salons, spas, and barbershops that includes appointment booking, customer retention automation, a WhatsApp booking agent, consent forms, staff management, and billing. We may modify, add, or remove features at any time.

2. Account and registration

• The Business is responsible for the accuracy of its registration data and for keeping it up to date.
• The Business is responsible for the confidentiality of its credentials and for all activity carried out under its account.
• The Business must notify us immediately of any unauthorized use of its account.

3. Plans, pricing, and billing

• The Platform is offered through subscription plans. The prices and features of each plan are shown on the Platform.
• Payments are processed through Stripe. By providing a payment method, the Business authorizes the recurring charges corresponding to its plan.
• The first month is offered free of charge; the payment method is registered during onboarding and the first charge is made at the end of the free period.
• Plan upgrades take effect immediately with the corresponding prorated adjustment; plan downgrades take effect at the end of the current billing period.
• Prices are stated in U.S. dollars (USD) and do not include any applicable taxes. Where Rebookt is legally required to collect a tax (for example, sales or service taxes in certain jurisdictions), that tax will be added to the invoiced amount. The Business is responsible for any other tax, duty, or withholding applicable to it under the laws of its jurisdiction.
• Except where mandatorily required by law, payments are non-refundable for periods already started.
• We will send reminders before charging, and the Business may cancel at any time from the Platform.

4. End-customer data

• The Business is the Controller of its end customers' personal data; Rebookt acts as Processor, in accordance with the Privacy Policy.
• The Business represents and warrants that it has the legal basis and consents necessary to collect, upload, and process its end customers' data on the Platform, including identity documents, signatures, and consent forms.
• The Business undertakes to handle its end customers' rights requests and to use the Platform in accordance with applicable law.

5. Communications and WhatsApp

• Sending messages via WhatsApp, SMS, and email is subject to the providers' policies (Meta, Twilio) and to applicable law.
• The Business is responsible for obtaining its end customers' consent to receive communications and for not sending unsolicited messages.
• Certain categories of messages may be restricted by providers' policies in certain markets; Rebookt does not guarantee the availability of all channels for all message types.

6. Acceptable use

The Business agrees not to:

• Use the Platform for unlawful purposes or to process data without a legal basis.
• Upload content that infringes third-party rights or is illegal.
• Attempt to access other Businesses' data, breach security, or reverse-engineer the Platform.
• Resell or sublicense the Platform without authorization.

We may suspend access in the event of use that breaches these Terms.

7. Intellectual property

The Platform, its software, design, and trademarks are the property of Rebookt or its licensors. These Terms do not transfer any intellectual property rights to the Business, except the limited right to use the Platform during the term of the subscription. Data uploaded by the Business remains its property.

8. Service availability

We strive to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance.

9. Limitation of liability

To the maximum extent permitted by law, Rebookt shall not be liable for indirect, incidental, or consequential damages, nor for loss of data, revenue, or profits. Rebookt's total liability to the Business is limited to the amount paid by the Business in the 12 months prior to the event giving rise to the claim.

10. Indemnification

The Business agrees to hold Rebookt harmless from third-party claims arising from the Business's misuse of the Platform or from the processing of its end customers' data without a legal basis.

11. Suspension and termination

• The Business may cancel its subscription at any time; access will continue until the end of the paid period.
• We may suspend or terminate the account in the event of breaches of these Terms or non-payment.
• Upon termination, data will be handled in accordance with the Privacy Policy.

12. Changes to the Terms

We may modify these Terms. We will notify material changes through the Platform or by email, indicating the new effective date and version. Continued use after the effective date constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by the laws of [JURISDICTION — pending legal definition]. Any dispute shall be submitted to the competent courts of [JURISDICTION — pending legal definition], without prejudice to the mandatory rights that Dominican law grants the Business.

14. Contact

Rebookt, Inc.
Email: legal@rebookt.com
Address: 2810 N Church St, STE 89504, Wilmington, DE 19802, USA